Cancellation Policy

Due to the coronavirus pandemic (covid-19), we changed our cancellation policy:

All canceled reservations will have kept the full credits of the amounts already paid and may be rescheduled for up to 24 months after the end of the pandemic. Any questions or information please contact us by email pousadadoengenho@pousadadoengenho.com.br or whatsapp 54 9 9991-2890.

In normal times, it follows our cancellation policy:

Reservation cancellation requests must be sent, in writing, to pousadadoengenho@pousadadoengenho.com.br, obeying the following deadlines (cancellations outside these deadlines will imply the retention of 100% of the deposit amount (50% of the total amount of the stay) ):

- June and July and high season (holidays and 20 to 12/31): 20 days in advance;
- season (the rest of the year): 10 days;
- groups (from 04 huts): Season 30 days; June, July and high season (holidays and 20 to 12/31): 60 days;
- any returns will be subtracted by 10% to cover taxes and bank fees.